Grievances Redressal

For Staff

All employees who having any Complaint / Suggestion on any issue can fellow the below procedure-
If any employee has any complaint /grievance regarding to the products / services of the Company or it is related to his / her works, field, mis-behavior by colleague, department etc. then the concerned employee must bring their grievances / complaints / dissatisfaction to the notice of their immediate person. Then his/her immediate reporting person would handle and solve that problem. If immediate reporting person are not able to solve that problem then he / she approach to the senior or in Admin Department.

If the grievance/complaint/dissatisfaction is related to immediate supervisor, they must inform about this to the next immediate supervisor. If the problem could not be resolved in reasonable time by the immediate supervisor /next immediate supervisor, they can escalate their grievance / complaints directly to Admin Department at given email ID and contact No. i.e. complaine@digamberfinance.com or  0141-2700233 / 234

For Customer

Efficient, quick Customer Service is the key to success of any service organization. To maintain a consistent business growth it is necessary to retain the new and existing customers. Our mission to satisfy the customers with our services. As any organization always faces some complaints regarding offered product /services. DCL aims to define identify and solve these problem / issued at reasonable time period and in efficiently manner. We also ensure that clients are protected against fraud, deception or unethical practices.
Customers can submit their written or verbal enquiries / complaints patterning to center meetings (collection), CGTs, GRTs and etc. then she / he can directly contact Head Office by telephonic which is mention on receipt book, visit physical at Head Office and they can send a grievance/complaint mail or letter to HRD.
Below is the grievance/complaint address-

complaine@digamberfinance.com or 0141-2700233 / 234

Digamber Capfin Limited
J-54-55, “Anand Moti” Himmat Nagar,Gopalpura,
Tonk Road,Jaipur Rajasthan 302018