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No Overdue Certificate

In order to ensure hassle-free credit to all borrowers, in both rural and semi-urban areas, DCL started the concept of no overdue certificate. On receiving complaints from borrowers in respect of timely updating of their overdue details in credit information companies, due to non-availability of proper documents, DCL started to issue no dues certificate to the borrowers after completion of their loan. That certificate will be infallible proof regarding an overdue position of borrower against the company. An initiative was taken to bring more transparency in a relationship of DCL with customers.

Legal Proceeding against Delinquent Members

Post demonetization, the portfolio quality started deteriorating due to various reasons, mainly because of the challenges faced by non-payment of the EMIs by the customers due to lack of cash in the economy. Although there were some members, not paying their dues in the shadow of the market situation, despite having sufficient means to make payment of the dues. To overcome the situation, a company engaged some dedicated professionals in employment to take action against will full defaulters occurred during the period of demonetization. The recovery process begins with sending the demand notice to delinquent member followed by proceeding in lok